Policies and Scheduling

 Policies

 

 

 

 

You can expect the following from me:

 

  • I’ll perform superior quality work on every horse.
  • I’ll be reliable and on-time. If for any reason I’m running early or behind, I’ll call you.
  • If I need to reschedule an appointment, I’ll call you.
  • I’ll allow enough time to perform the scheduled work and will not rush the job.
  • I’ll clean up after myself.
  • I’ll treat your horse with kindness and respect.

 

I expect the following from you:

 

 

Trimming and shoeing horses is difficult even under the best circumstances. When conditions are other than optimal it makes the task much more difficult. I’m not unreasonably fussy about working conditions, but here are a few basics that should be provided.

 

  • Your horse should be clean and dry when I arrive at your barn. Wet or muddy legs and feet are difficult to hold and the work becomes dangerous.  My tools also dull faster when working on muddy feet affecting their longevity.
  • Your horse needs to behave and be patient. It’s the owners responsibilty to train the horse to behave for the farrier.  Unruly behavior will not be tolerated for any reason.  Please be prepared to administer seditives if your horse needs them.   
  • You will need to provide a safe, dry, clean, we’ll illuminated area to work; preferably out of the weather.
  • Depending on what services your horses require we may need access to electricity and water.
  • If your horse has behavioral issues, I’d like to know in advance.

 

Payment

 

Payments are due upon completion of work unless prior arrangements have been made.  For your convenience, I kindly accept Visa, MasterCard, and Discover, debit and credit cards.  You may also choose to pay me through Paypal via this website.

 

 

Appointments

 

 

After completion of work I prefer to schedule the next appointment. This way your horse is kept on a schedule that benefits your horses’ health. It also allows me to group my appointments geographically in order to reduce travel time and expenses. If you choose to call for an appointment at a later date, please allow 1-2 weeks prior notice.

 

 

Cancellations

 

 

If you need to cancel or reschedule an appointment please call at least 24 hours in advance, unless of course you have an emergency. Each work day is planned in advance. If you call the night before, or the day of scheduled work, it makes it difficult for me and for other customers to adjust our schedules.

 

For more information, please contact me at (301)416-0043 or email.